Adding Crisp to your customer portal is a great idea to get in touch with your customers, provide customer support and also enrich your CRM.

Kobble lets you add a custom script to your customer portal.

We’ll see how you can use this feature to integrate Crisp and add the user’s email, name and id to your favorite CRM.

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Pre-requisites

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Installation

  1. Go to your Crisp websites settings dashboard
  2. Click the integration button for the website of your choice and choose HTML
  3. Copy the HTML snippet provided by Crisp

Crisp installation

  1. Go to your Customer Portal Scripts settings on Kobble
  2. Paste the HTML snippet in the Head HTML field

Kobble scripts settings

  1. Right after the Crisp snippet, add the following script to send the user’s email, name and id to your CRM
<script type="text/javascript">
    if (kobble.user) {
        $crisp.push(["set", "user:nickname", [kobble.user.name]]);
        $crisp.push(["set", "user:email", [kobble.user.email]]);
    }
</script>
This snippet uses the kobble.user object to get the user’s email and name and inject them into Crisp’s CRM. You can find more information about the kobble.user object in the Custom Scripts section of this doc.

Et voilà! Crisp is now integrated into your customer portal.

Crisp installed

And your users will flow into your CRM.

User in the CRM

Best Practices